Most homeowners will never have to file an insurance claim or will only have to once or twice in the time they own their property. Due to this, not many folks are familiar with the terminology used in insurance claim reports and contractor work orders. We strive to be as transparent as possible with everyone we work with. We’ve gathered a list of the most used terms and their definitions. If there is something you don’t see, but would like more information on, please reach out to us. We’re more than happy to answer any questions you may have.
Frequently Asked Questions
Below are just a few of the questions we hear most often from our clients and potential clients.
It’s extremely important to know when it’s time for your home or business is in need of a new roof. While the roof on your residential home is built to withstand the elements, there are certain signs to look for. If you see water stains on ceilings and walls, smell a musty odor, or see mold growth along the ceiling, walls, or in your attic space, or if notice missing shingles, it’s definitely time to contact someone for a full inspection.
Additional indicators of potential roof problems include worn pipe covers, the presence of dips or “waves” on the roof surface, and missing or damaged roof flashing. Consider the age of your home’s roof and the gradual wear it experiences over time. Even if you are not experiencing active leaks, a proper inspection can catch issues ahead of time and prevent cost interior repairs later on.
Commercial properties could experience similar issues as residential homes, but damage can also appear as bubbling under the surface, gaps or cracks in seams and runs, and/or ponding of water. In any case, you should reach out to a licensed professional for a thorough inspection.
The location of your residential home greatly influences the type of roof you choose. Homes in the South, for example, face varying annual rainfall, wind speeds, and potential snowfall compared to those in the Northeast. Additionally, factors like the direction your home faces and the orientation of its roof are key considerations in determining the most suitable roofing system. However, in the local Lexington, KY area, homeowner’s are lucky enough to have a blend of weather conditions that give them the ability to choose which roofing system they prefer based on their home’s aesthetic look.
The cost of a total roof replacement depends on several factors, including whether or not you will be filing an insurance claim due to damage. A few significant factors to consider are: the size of the roof, style, materials to be used, stories on your home, and current condition (does it need structural repair as well). However, if you are filing an insurance claim in order to repair damage from a recent storm or Act of God, you will normally never pay more out of pocket than your deductible. The only additional costs out of pocket, would be any upgrades or additional products you add on.
We have specially trained inspectors to assist with the Insurance claims process. We’ll be happy to assist with every step of the process from the initial filing of the claim to completion and release of any final funds. We have an extensive background partnering with local and nationwide insurance carriers to ensure your claim and property are handled with the utmost care and that your home or business’s repair or restoration exceeds industry standards.
In most cases, it is the industry standard to pay at least fifty (50%) of the Replacement Cost Value (RCV) of your project up front to cover materials and scheduling labor. However, if utilizing your insurance company to restore your property, they will issue an upfront check for the Actual Cash Value (ACV) to cover the cost of the initial materials and labor. Normally, that check is sufficient to cover the required 50% deposit. If it does not reach the deposit requirement, your deductible may also be required up front in full or partially to cover the remaining deposit. Each project is unique and every aspect is taken into consideration. Please reach out to us if you have any questions.
The “best time” to replace your roof, siding, or gutters is as soon as you find an issue! However, summer and fall are usually busier times for roofers. So, most people prefer to get their roofs replaced when it’s warmer and drier. Seasonal weather events like snow, rain, and ice can slow down work during colder months, but if you’re looking for a quicker install, consider replacing your roof in winter or spring. There’s usually more availability and less demand during those times.
Grand Rising Exteriors is pleased to announce that we hold full licensing and insurance coverage in accordance with the regulations of the State of Kentucky. Our dedication to the safety and security of our valued customers, their property, as well as our employees and crews, is paramount in all aspects of our operations. We adhere to rigorous safety protocols and standards to ensure that every project is executed with the utmost care and professionalism.
We understand how important choosing the right contractor is! We proudly offer FREE INSPECTIONS and strive to provide consistent communication and complete transparency throughout the entire project. Call us today for your FREE quote!
Yes! Even though our office hours are Monday – Friday, 9am to 6pm, we are always on call during severe weather events or emergencies for unforeseen events that may happen to your home. Do not hesitate to contact us at any time! Our voicemail system goes straight to call notification system that will alert a member of management that someone is in need of assistance.
We proudly offer several warranty options to all of our customers. First, we offer every customer a standard five (5) year labor warranty on workmanship for every project we install. However, we are not liable for skylight leaks or ice dams (thawing and freezing of ice, water, or snow) or any other damages to your roof including leaking due to excess snow, wind (60+mph), driven rain, ice, or hail during the period of the limited warranty. Please see our Limitations of Liability for more details.
All of our trusted product manufacturers offer various standard and limited warranties for their products. Please visit the links below to see more information on their respective warranties.
- GAF – Roof Warranty Comparison Guide for GAF Shingles
- Owens Corning – Roofing Warranties – Shingle Warranties | Owens Corning Roofing
- CertainTeed – Warranty Information (certainteed.com)
Yes. At Grand Rising Exteriors, our aim is not just to meet but to surpass your expectations. If you ever find our services unsatisfactory, please inform our main office! We expect nothing less than absolute professionalism and exceptional customer service from our entire team! Your satisfaction is our top priority!
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